Terms and Conditions

Last updated: November 2025

Welcome to A Taste of The Hills Festival’s website. By accessing our website, purchasing tickets, or attending the festival, you agree to the following Terms and Conditions. Please read them carefully. If you do not agree with any part of these Terms and Conditions, you must not use our website or attend the festival.

1. Acceptance of Terms

By accessing, browsing or using our website, purchasing tickets, or attending A Taste of The Hills Festival, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions and all applicable laws and regulations of South Australia.

If you do not agree to these Terms, please discontinue use of the website.

2. Festival Participation

2.1 General Participation

All attendees, vendors, partners, musicians, sponsors, service providers, volunteers and staff must comply with these Terms and Conditions, our Conditions of Entry, and all reasonable directions issued by festival staff.

2.2 Registration and Tickets

  • All attendees must hold a valid ticket to enter the festival grounds.

  • Tickets are subject to availability.

  • We reserve the right to refuse entry, cancel, or revoke any ticket or registration at our discretion.

2.3 Refunds and Transfers

2.3.1 Refunds

  • All ticket sales are final.

  • Refunds will not be issued for change of mind, incorrect purchase, inability to attend, scheduling conflicts, travel disruptions, weather conditions, or personal circumstances.

  • Ticket revenue is committed in advance to venue hire, infrastructure, staffing, entertainment, safety services, equipment, supplier bookings and other operational costs required to deliver the event. As a result, refunds are not viable once a ticket has been purchased.

  • Refund requests will only be considered in extreme or exceptional circumstances. Any such requests must be submitted in writing directly to the Event Organiser at admin@atasteofthehills.com.au and will be assessed at the sole discretion of the Organiser. Approval is not guaranteed.

  • Nothing in this policy excludes or limits your rights under Australian Consumer Law.

  • If the event is cancelled and not rescheduled, ticket holders will be contacted with further information.

2.3.2 Ticket Transfers

  • Tickets may be transferred to another person at any time prior to the event.

  • The original ticket holder is responsible for updating attendee details via Humanitix or by contacting the festival team at admin@atasteofthehills.com.au.

2.4 Code of Conduct

We are committed to providing a safe, respectful and inclusive environment. Attendees must:

  • Treat fellow guests, staff, vendors and performers with respect

  • Follow all festival signage, safety requirements and instructions

  • Behave in a manner that does not disrupt the event or endanger others

Anyone breaching this Code of Conduct may be removed from the event without refund.

2.5 Photography and Video Release

By attending the festival, you consent to being photographed or filmed. This content may be used for festival-related purposes including marketing, promotions, social media, website content and future advertising.

All images and footage captured at the festival are the property of A Taste of The Hills Festival.

If you prefer not to be photographed or filmed, please contact us prior to the event at admin@atasteofthehills.com.au.

3. Website Use

3.1 General Use

All information on this website is provided for general information purposes only. While we aim for accuracy, we do not guarantee that all information is current, complete or error-free.

3.2 User Responsibilities

You agree not to:

  • Modify, interfere with, or disrupt the website

  • Post defamatory, offensive or unlawful content

  • Attempt to hack, damage or gain unauthorised access to the website or servers

  • Use automated tools to collect or harvest data

We reserve the right to restrict or block access where misuse occurs.

4. Restrictions

4.1 Pets and Animals

Only well-behaved dogs on leads are permitted at the festival. Full details are outlined in our Conditions of Entry.

4.2 Prohibited Items

The festival reserves the right to prohibit items that may pose a safety risk. Refer to the Conditions of Entry for further information.

5. Liability and Disclaimers

5.1 Limitation of Liability

To the extent permitted by law, A Taste of The Hills Festival, its organisers, staff, volunteers and affiliates are not liable for:

  • Injury, illness or accidents occurring at or in transit to/from the festival

  • Loss, theft or damage to personal property

  • Products or services provided by vendors

  • Dissatisfaction with any aspect of the event

5.2 Assumption of Risk

By attending the festival, you acknowledge and accept risks associated with:

  • Outdoor weather conditions

  • Uneven surfaces

  • Food and alcohol consumption

  • Participation in activities, performances or masterclasses

5.3 Indemnity

You agree to indemnify and hold harmless A Taste of The Hills Festival from any claims, damages or losses arising from your participation in the festival or misuse of this website.

5.4 Force Majeure

We may cancel, postpone or modify the festival due to circumstances beyond our control, including extreme weather, natural disasters, government restrictions or safety concerns. Refunds may not be available in these circumstances.

6. Intellectual Property

6.1 Website Content

All content on this website, including text, logos, images, graphics and designs, is owned by A Taste of The Hills Festival and must not be reproduced without permission.

6.2 Event Materials

All event materials, including programs, signage, maps and promotional assets, remain the property of the festival and must not be reproduced or redistributed.

7. Privacy and Communications

Your use of the website and attendance at the festival are subject to our Privacy Policy.

7.1 Data Use

We may share limited information with vendors, partners, sponsors and service providers strictly for festival operations. Personal information is never sold.

7.2 Marketing Communications and Opt-Out

You may receive festival-related communications via email and/or SMS.

  • Email: All marketing emails include an unsubscribe link, which you may use at any time.

  • SMS: You may opt out of SMS messages by replying STOP to any message or by contacting us directly.

Unsubscribing from one channel does not automatically unsubscribe you from the other unless requested. Essential operational communications may still be sent where necessary (e.g. ticketing or safety information).

To manage preferences or opt out entirely, contact admin@atasteofthehills.com.au.

8. Governing Law

These Terms and Conditions are governed by the laws of South Australia. Any disputes will be subject to the jurisdiction of South Australian courts.

9. Updates to Terms

We may update these Terms and Conditions at any time. The most current version will be available on our website. Continued use of the website or attendance at the festival indicates acceptance of the updated Terms.

10. Contact Us

If you have any questions about these Terms and Conditions, please contact us at: admin@atasteofthehills.com.au