Privacy Policy

Last updated: November 2025

Thank you for visiting A Taste of The Hills Festival’s website. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, purchase tickets, or participate in the festival.

By using our website, you consent to the practices outlined in this policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide, including but not limited to:

  • Your name

  • Email address

  • Phone number

  • Postal address

  • Ticketing information

  • Vendor, sponsor, volunteer and partner details

  • Any information submitted through contact forms, subscriptions, applications, or email correspondence

We collect this information when you:

  • Purchase tickets

  • Complete a vendor, sponsor, volunteer, or staff application

  • Subscribe to email and/or SMS marketing messages

  • Contact us through our website or email

  • Respond to surveys or participate in festival-related programs

1.2 Non-Personal Information

We also collect non-identifiable information to improve our website and user experience. This may include:

  • IP addresses

  • Browser type

  • Pages visited

  • Time spent on site

  • Device information

  • Website traffic data

Our website uses Google Analytics, which may collect data as outlined in Google’s Privacy Policy.

2. How We Use Your Information

2.1 Communication

To communicate with attendees, partners, sponsors, volunteers and vendors regarding:

  • Ticketing

  • Festival updates and announcements

  • Transport and event information

  • Opportunities to get involved

  • Customer support

2.2 Festival Operations

To manage and coordinate festival-related activities, including logistics, scheduling, vendor coordination, safety, and compliance.

2.3 Marketing and Promotion

We may use your information to:

  • Send emails, newsletters, SMS messages and festival updates

  • Share promotional offers or partner information

  • Improve our website, communications and event experience

You may opt out of marketing communications at any time (see Section 7).

2.4 Legal Requirements

To comply with South Australian laws and any obligations relating to insurance, safety, and record-keeping.

3. Information Sharing

We do not sell, rent, or trade personal information to third parties. We may share limited information with:

  • Sponsors and partners (only where necessary for festival delivery)

  • Service providers such as ticketing, email, SMS or payment platforms

  • Law enforcement or regulatory bodies, if required by law

Any third parties receiving data are required to protect your information and use it solely for festival-related purposes.

4. Third-Party Links

Our website may contain links to third-party websites such as accommodation providers, transport services, partners or sponsors. We are not responsible for the privacy practices or content of these external websites. We encourage you to review their individual privacy policies.

5. Security

We take reasonable steps to protect your information, including:

  • Secure hosting

  • Encrypted data transmission where possible

  • Restricted access to personal information

  • Regular security reviews

While we take privacy seriously, no online system is completely secure, and we cannot guarantee absolute protection.

6. Cookies

Our website uses cookies to:

  • Improve website functionality

  • Store user preferences

  • Analyse website traffic

You may disable cookies in your browser settings; however, this may affect your experience on our website.

7. Marketing Preferences & Unsubscribing

You may choose to unsubscribe from email communications, SMS communications, or both at any time.

  • Email Unsubscribe:
    All marketing emails include an unsubscribe link at the bottom of the message. Clicking this link will remove you from future email communications.

  • SMS Unsubscribe:
    You may opt out of SMS messages by replying STOP to any festival-related SMS, or by contacting us directly.

Unsubscribing from one channel does not automatically unsubscribe you from the other unless you request this.

Please note that even if you unsubscribe from marketing communications, we may still contact you regarding essential festival or ticketing information.

8. Access and Correction of Personal Information

Under the Australian Privacy Act 1988 (Cth), you have the right to:

  • Request access to the personal information we hold about you

  • Request corrections to any inaccurate or outdated information

To request access or updates, please contact:
admin@atasteofthehills.com.au

9. GDPR Compliance (For EU Visitors)

If you are located in the European Union, you may have additional rights, including:

  • The right to withdraw consent

  • The right to data portability

  • The right to request deletion (“Right to Be Forgotten”)

  • The right to be informed of data breaches within 72 hours, where applicable

To exercise these rights, please contact us directly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date above. Continued use of the website indicates acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: admin@atasteofthehills.com.au